praxedis

documentExtractError with IRS form

0 votes

Hi. We are getting the following error when we try and create a package.

{"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","cod e":400,"name":"Validation Error"}

The PDF form we are using is actually an IRS form which I have attached.

Any help is appreciated.

Thanks.


Reply to: documentExtractError with IRS form

0 votes

Hi Esteban,

 

Thanks for your post!

If I uploaded the PDF directly via the sender UI portal, it can be successfully uploaded, hence I believe the error message should be related to the extraction method you are using. 

-Are you using automatic extraction method to place fields and signatures?

-Can you share the corresponding code where you specified the extraction?

 

Duo

 

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off