sudhangi

Email Bounce event

0 votes
Hi , I have callback listener setup and configured to trigger when there is "PACKAGE COMPLETE" , "PACKAGE DECLINE" and "EMAIL BOUNCE" events. While it works fine with the "PACKAGE COMPLETE" and "PACKAGE DECLINE" events, I am not able to get a response for "EMAIL BOUNCE". I know this is an inavalid email and so this event should be triggered when the signer email is none existent. Any idea why this would be the case. Example signer email: [email protected] Thanks, Sudhangi

Reply to: Email Bounce event

0 votes
Hi, Any updates on the question I had asked ? Thanks, Sudhangi.

Reply to: Email Bounce event

2 votes
Hi sudhangi, The email bounce event is currently not working on the old us instance (e-signlive.com v10.13) and there is no plan on fixing it. This is because we are planning on moving everyone to the new instance (esignlive.com v11.0) and the email bounce event works in that environment.
Haris Haidary OneSpan Technical Consultant

Reply to: Email Bounce event

0 votes
Oh okay. Thanks for letting me know. Regards, -Sudhangi

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