Error when Multiple Signers With Same Email

Hi,

I am getting below error when I am trying to notify signer.

{"messageKey":"error.validation.notifySigner.outOfOrder","code":400,"message":"Unable to notify the signer until it is their turn to participate.","name":"Validation Error"}

package id: UUEAxeNG2AmU5hLxXlN7HbL0ZH0=

Both signers have same email addresses with different custom ids.

It used to work fine when we had "email.activate" template active, but now we have disable it and notify users manually.

I raised a ticket 

https://community.onespan.com/forum/change-package-expiry-without-sending-email

why we disable "email.activate" template

We are using the second option

"(2)You can contact support team and disable the "email.activate" template entirely. Instead, you'd call below method to manually send invitation to signers. It uses a different email template "email.notify":
eslClient.PackageService.NotifySigner(packageId, "[email protected]", "HELLO SIGNER");""

 

Please suggest what we can do to have email.activate" template disabled and notify signers if they share the same email address.

please note It works fine when we have signers with different email addresses.

 

Thanks,

Kamran