Fields intended for write back not appearing in field summary
Tuesday, December 14, 2021 at 09:19amWe are generating a form with two fields that are intended for write back. We are able to populate these fields and they are appearing on the document after the users signs. The file on the OSS server has the document with the fields correctly populated on the form. However, those two fields are missing from the field summary. All other fields are listed properly with their values.
How can we troubleshoot this issue?
We are using the code similar to this to pull the field summary: https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/retrieving-field-values
Reply to: Fields intended for write back not appearing in field summary
Tuesday, December 14, 2021 at 12:12pmHi Peter,
I did some quick tests with the same layout of your package, and seems I can receive the field values in SFDC, see below:(The real data has been masked in backoffice)
Some further questions:
(1)Does your code fail to write back these two fields for all transactions with this layout, or only this specific one?
(2)This is the Field Summary API invoked behind the scene:
https://community.onespan.com/products/onespan-sign/sandbox#/Packages/api.packages._packageId.fieldSummary.get
If you directly call from Swagger (or any other rest client), will these two fields be returned?
(3)Could you print out the raw API response in SFDC and see if the two fields are returned?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Fields intended for write back not appearing in field summary
Tuesday, December 14, 2021 at 09:27amAdditionally, I should note that we are combining multiple forms into a single package. The forms are identical with the exception of their unique OSS document name and the value of one of the fields we inject data into. The field summary is properly pulling the values for the specific document we query, with the exception of these two fields.
Reply to: Fields intended for write back not appearing in field summary
Tuesday, December 14, 2021 at 10:00amHi Peter,
Thanks for the information! Could you kindly share the package ID as well as those two field IDs which values didn't get returned by the field summary call. Furthermore, what's the field type of those two fields? Do you see values populated to the actual form (because field summary call won't return fields if their values are empty string)?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Fields intended for write back not appearing in field summary
Tuesday, December 14, 2021 at 10:24amThanks Duo! They are type 'INPUT' and subtype 'TEXTFIELD' and the values do appear on the form.
PackageID = aKPmL3s3Gb1T3MLxxT11oLVnb0g=
Field Names:
--------
Field Name=sSN/EIN_txt
Field ID (for one of the docs)= ifvQQJBeaMQ7
--------
Field Name=deliveringAccountNumber_txt
Field ID (for one of the docs)=CXnxYkFE4UoA
Reply to: Fields intended for write back not appearing in field summary
Tuesday, December 14, 2021 at 03:17pmHi Duo,
I can't tell you how much I appreciate that you looked into this. The fact that it's working for you made me dig deeper and I was able to determine it was my issue. I haven't determined the root cause of it just yet, but it's working at the moment. Thank you so much! I'll post the root cause to this thread when I determine what it was.
Peter