Laserfiche Connector - document doesn't attachWednesday, June 16, 2021 at 01:07pm
I am having a problem with the Laserfiche Connector:
I select a document in LF then click "Send with OneSpan"
The document shows in the list of Documents on the Create New Transaction screen.
I add the sender's email, name, and signers then click Create.
The Transaction is created but doesn't show the document from that was on the screen previously - only the "Electronic Disclose" is showing on the screen - I have to manually attach the document that I selected in Laserfiche before I can proceed.
How do I get OneSpan/Laserfiche Connector to use the document that I selected?
This also is a problem with using Workflow - the transaction is created but the specified document doesn't attach to the transaction.
Reply to: Laserfiche Connector - document doesn't attachThursday, June 24, 2021 at 08:05am
Additional testing resolved the mystery.
Many documents are stored in Laserfiche in tiff format, which is not supported by OneSpan as a signing document. So the selected document doesn't transfer to the OneSpan portal.
Feature request: display an error in Laserfiche client if trying to attach any non-acceptable document.
Reply to: Laserfiche Connector - document doesn't attachSaturday, May 13, 2023 at 01:54pm
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