Topic Replies Freshness Views Users
Send docs in PDF after signing

Hi there!  It would be nice to specify that documents ALWAYS attach after a signing package is complete.  This currently has to be done per signer and in our industry, I want to ensure that ALL signed docs get sent to ALL…
Formatting Fields
formatting

Is it possible to format certain fields like you can in excel? Lets say we want the customer to enter a dollar amount... can we format the field to currency? or number? or are we only able to do text? 
Everyone in workflow received email signing completed

Hello,

Users are complaining that they all receive an email when signing is completed.

My workflow is configured like the table below.  We only want the customer (step 1)  and the last person (Step 5) to…
Question release 11.42

Hi,

Quick questions regarding 11.42 release.

The opt_out function will be deprecated and we would like to know if its gonna replaced by something else ?

Also, what is the difference between opt_out function…
OneSpan new versions: are fallback possible?
new releaseFallback

CONTEXT

We know that version 11.42 will be out in SandBox on June 9, 2021 and in PROD on July 8, 2021.

 

QUESTION

In our internal process, we need to know…
how to upload customized default consent form

Hi,

I want to upload customized default consent form for every package, and my account already removed the 'default consent' form. when I tried to upload the form as document id as 'default-consent', this form always in…
Date field validation
datedate validation

Hello,

In Java, I would like to add a new field where the signer should fill in a date (in a date format DD/MM/YYYY).

  • What type of field should it be?
  • The signer should be allowed to add either the…
Flattening removes signatures

Did something with the last release change regarding the signed pdfs?  We have an application that uses itext to merge all our signed pdfs together into one pdf and we flatten them as we do the merging.  Ever since the last…
Geolocationization capabilities in OneSpan

Hi,

Can you please share some insights on my questions below?

1. Does OneSpan have some geolocationization capabilities?

2. Is…
Remote Notary

Some of our clients demand a stored recording of remote notary audio and video. My understanding is OneSpan does not support the audio/video storage feature.. There are products that position themselves as remote notary products that do…
SMS phone number recorded in the package details

Hi,

I created the package with signer SMS authentication with phone number, when I asked our admin to search for package details in the back office, they sent me something (see attachment), but there is no phone number logged…
call back event

Hi,

 

in our current version 11.25, I found for callback event  i.e PACKAGE_READY_FOR_COMPLETE, the sessionUser has the account user id information in the request. 

{"@class":"com…
OneSpan Sign Callback failed
webhookcallback

Hello,

We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this…
get acceptance date from 'Electronic disclosure and Signature consent' document

Hello!

we need to get date and time when user click to "Accept"  'Electronic disclosure and Signature consent' document.

could you please tell me how to this?

thanks,

Alex
Backoffice login
backofficepasswordreset

hi,

We installed Esign 7 in a container environment. Backoffice login page came and I managed to login by using default credentials
10mb or 16 mb upload limit

Can you confirm whether it's 10 or 16 mb limit n the total documents.
New Signer Experience sandbox?

I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I…
Package sender notification

The sender only wants to receive an email once the signing process is complete... is this possible to setup ?
Uable to change loglo

Hi, I'm trying to change the default logo. I used the sample script provided in the forum...

...{"src":"http://www.logo-maker.net/images/common/company-logo8.gif","link":""}

 but the new image is not displaying…
Signing multiple documents at once
Auto-signsigningsigning ceremony

Hi,

I have a requirement to upload multiple documents, this has already been acomplish. However is there any way to just sign once, and this automatically signs the rest of the documents?

 

 
email template email.notify.mobile

Hi,

what's the difference between email template 'email.notify.mobile' vs 'email.notify'?

As I known, email.notify is the one send to the signer for signing the document? when the 'email.notify.mobile' is triggered?<…
Multiple Servers In Clustered Configuration

How can you have a clustered configuration with OneSpan Signon. 

I have several servers which I like to have the eSignature service running on them, whats the best way to create a cluster configuration that can run the…
OTP Triggering before the user clicks the link from email

Hi ,

We are using our own twilio to send SMS. Once the User clicks on the link from email , onespan will call the Callback url configured in account settings with the OTP. And we inturn ,send it to the users by our Twilio…
View all transactions in OneSpan Sign

Is is possible (e.g. for administrator account) to view list of all transactions for all senders, aside from "Reports" page? And to examine contents of each transaction (signers, files etc.)?
Integrate the One span with react-native

Is it have any ways to Integrate the One span with react-native:

* Can we use the one span sign along with react-native? if "yes"
* How we can add to the ability of the user to draw his signature Anywhere on pdf?

…