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I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package. Exception: Object reference not set to an instance of an object." Here's the code …
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Hello, we use sdk.net in our solution and we are confronted with slowness, for example when we try to add documents that exceed 3 MB to a package, it takes up to 8 seconds per document (sdk calls this method api rest : https://docs…
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Hi, Scenario - existing C# code which has been working perfectly for about 1 year. Using this call to ESL --> client.FieldSummaryService.GetFieldSummary(pkgId); This was returning a list of fields in the custom .PDF document we…
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Hi I have code that creates signatures for two which I do in the beginning when I define the document. Later I would like to add optional signatures based on some condition and tried to do this without success unless I do it when I define…
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Hi, Does eSignLive have any feature to support delegation of signer during vacation period i.e. When I create a package I specify Signer 1 and also a delegated Signer 2 for a specified time period
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I was trying to figure out why the "Click to Sign" Box was showing up in the top left corner of the Document. My assumption was that it meant that I was not properly placing it as an offset to an Anchor, Even though my Code does try to do…
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I'm getting some unexpected behavior with checkbox validation. Is there something I can do to get the expected results? - Using the .NET SDK, add a checkbox, associate it with a signature and make it required - Send the package. -…
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I am using the Silanis.ESL API in C# and am having the following issue. In a document with multiple signatures I would like to insert the date of the first signature (chronologically) at a specified location on the document. Thank you…
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One of our customer is using a Iframe with one span sign URL embedded in .net 5 mvc web application. The problem is that if a user refresh the page they get an error access unauthorized your authentication token is incorrect. "Accès non…
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Can one use the API to upload an excel document with tags in it?
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I just discovered that someone in our Company is downloading the Document, printing it and having the Officer manually sign the Document rather than using the Web Site to Sign a Document. Yes. She created much unnecessary work for…
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I am getting the error below when I filled in a government pdf and send it over to esignlive. Could you please take a look and let me know what needs to be done here?
Silanis.ESL.SDK.EslServerException: Could not upload documents to…
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What is recommend for a Catch () for error handling? Is there something specific for OSS Packages
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Hello, Suppose I am signing a document from outside ON like Vancouver, what time stamp it will be captured in the system. How I can capture the timestamp for the person who is signing from different province with different time. Thanks…
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Hi, Currently after signing the process we are receiving the Thank you window with Close and Exit buttons. Let me know whether we can restrict this window after signing process completed. Thanks,
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Hey team, We have a client who are asking this question: "I still have issue creating the transaction without the position X and Y. I tried assigning the layout but still doesn’t help. We want to avoid having to pass in the X and Y…
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when signer clicked on the 'Click to Sign" , the status changes to 'Accepted', even when he click "Cancel", it is still Accept
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Hi Team, Could you please help us in getting the .NET SDK code to create a Notary enabled transaction and adding the associated fields like Notary seal, Notary expiry and other Notary-related fields. This request is from Otis-Elevator. …
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Hello, Is there a way to update package builder after package is build? There's no method found in the SDK. Please advise. Thanks so much.
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Hi, I am trying to create a document with editable field which user will fill it out. But I cant find how to do it. I have a template pdf which has form fields and injecting Fields with same as pdf form field names.It is working fine but…
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HI All , I have default consent document and three accept only documents and last one include sign. I would like user can't move next document without accept it. (like as default consent document).As far as I know there might be only one…
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Use the .NET sample code https://developer.esignlive.com/guides/feature-guides/document-extraction/ to generate eSign. The field name is [Client1.Capture1] with field type is 'Signature' in PDF file. But get error message Silanis.ESL.SDK…
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Hi, When below line is called, it returns a list of all signers including the sender as one of the signers. IList signers = eslClient.GetPackage(new PackageId("")).Signers; This is the case even though the sender has no…
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Hi, We have tried to remove the default consent form using the following snippet eslClient.PackageService.DeleteDocument(packageId, "default-consent"); But the electronic disclosure still shows up and our signable PDF is not shown. …
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What is the recommended way to update a package to use the new filled document? Should I delete the package and create another one. I'm trying to update a package but the document inside is never updated and stay the same as when first…