Hello Community, 

I was able to install the connector on My Salesforce Dev-Org the app is showing when I go to the Admin page to connect to my OneSpan Sign sandbox I select the right environnement US2 sandbox ( when I his connect a new window pops up to connect and I have the following error message : 



this happens both when I try with my credentials & API key 

I was wondering if You guys would be able to help 


We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not do anything.


OneSpanAPIObjects.Settings settings= new OneSpanAPIObjects.Settings();

                settings.ceremony = new  OneSpanAPIObjects.CeremonySettings();

                //return url set and button label

                settings.ceremony.handOver = new OneSpanAPIObjects.Link();

This example code showcases you how to expose a web service in Salesforce that functions as a callback listener
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I have a question on how to install a writeback to defined salesforce fields after completing esign package. I already build a convention, that is working properly and writing back values inside PDF to defined Salesforce fields. If trying the same with given convention by using an created Custom Action, inside the package information on successful writeback is given, but fields inside salesforce object are not updated as expected. Inside URL, option for WriteBack is set to 1 and package is created properly. Can anyone help me, what is missing?


We’re looking to use OneSpan Sign directly in a Salesforce Community (Community Plus licenses) out of the box but it's not working.

We're trying to do it using the method in the "Creating a Transaction from a Custom Action" section of this page: and we've given the community user access to all of the OneSpan pages, objects, fields, etc.


On our main object, we have a quick action that fires a lightning component which on init queries for the necessary data & attachment, parses the url and then, fires an event to navigate to the url.

Recently when any user (System admin or custom profile user) clicks on the button and is redirect, the user will be sent to an remote authentication page where they must re-log to continue. This occurs twice before finally arriving at the auto prepared transaction record.

Hello, I was able to create an URL Snippet to automatically create a package from a convention. However, in my use case, I would like the URL to create the package and automatically allow the signer to sign in person. When I run my URL snippet, it still forces me to manually submit the "sign" button from the package. I've attached a screenshot of the what my snippet produces. Is there a way to automate the submitting of the sign button from the URL snippet? Thanks