We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now. I removed the email address from the error message below, but it was the account owner's email address and not the email of the sender id.  The account owner in this case is not a signer on the transaction so I'm confused by the error message 'signer cannot be found'.




We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal. 


1.  The files that we download using the below code gives us password prompt when we open it

2. if we use the ?flatten=true then we are getting a corrupted file which doesn't even open 

3. When we use the .net SDK for the same package id and the document id we don't see an issue i.e. the document gets downloaded correctly and we are able to open it without any issues


This sample code .Java SDK shows you how to specify field conditions for those fields that are extracted by Position Extraction.
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Direct file upload - File will be hosted on developer website

Hi there,

I have been trying to update documents that have FULL_NAME signers to HAND_DRAWN signers using the JAVA SDK.

Problem is that when there are 2 signers with the same email, the second signer needs to draw every time for each field across documents instead of only once like the first signer.

I tried the approach mentioned in the blog post, but this doesn't fix anything.

Hoping for some clarification and help please.




Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message 


{"message":"Unexpected error. We apologize for any inconvenience this may have caused you, 
please try again. If the problem persists, please contact our support team.",
[#c91ff7c9-3d7d-4a86-b3bf-281fd9c5fc0d]","messageKey":"error.internal.default","name":"Unhandled Server Error"}


Please help me asap


Hello, I need some tips to get me started with an upgrading to SDK 11.41 from a very old version. I was not involved in the original implementation, and I am lacking knowledge of what the platform provides. Once I’m more comfortable that I’m on the right track, I’ll be able to find more info on my own.

I am looking for documentation:

- to provide a general understanding of the Java SDK.

- anything that might help me understand how to support a work flow with multiple signers.


We need to retrieve the document associated data using the SDK. In Postman, we can view the document data using REST /packages/{packageId}/documents/{documentId}.  However, we are getting an empty map using the getData() method.  Is there a way to retrieve this data using the SDK?