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Reply to: Laserfiche Connector - document doesn't attach

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Additional testing resolved the mystery.

Many documents are stored in Laserfiche in tiff format, which is not supported by OneSpan as a signing document.  So the selected document doesn't transfer to the OneSpan portal.

Feature request: display an error in Laserfiche client if trying to attach any non-acceptable document.

 


Reply to: Account setting questions

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In the account settings I can set up a signature or "image as a Signature".
I am able to apply the signature in a document but not the "image as a Signature."  
I cleared both out, uploaded the png file and it is showing that it is in my signature settings but doesn't use it.
How do I fix this?
 


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