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When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button. |
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Reply to: Callback - DOCUMENT_SIGNED not triggered
Friday, March 18, 2022 at 05:00pmHi Duo,
When I accept the OneSpan consent form, I do receive an event for DOCUMENT_SIGNED.
{
"@class": "com.silanis.esl.packages.event.ESLProcessEvent",
"createdDate": "2022-03-18T21:54:23.658Z",
"documentId": "default-consent",
"message": null,
"name": "DOCUMENT_SIGNED",
"packageId": "VLu4DI3iBZJu2MvQU01mPy-SobY=",
"sessionUser": "0d9f88a6-7c33-4b29-92fd-a80c06bbf624"
}
After that, if I click to sign my own document and then submit, I do not receive the event for the my document being signed.
I tried this on several documents and it seems if I click "done" before "confirm" I do receive the event.
Could you provide some clarity on what the "done" button is for anyways?
Also, I am on a sandbox account.
Reply to: Callback - DOCUMENT_SIGNED not triggered
Monday, March 21, 2022 at 04:31pmHi Duo,
Could you take a look at this package?
{
"@class": "com.silanis.esl.packages.event.ESLProcessEvent",
"createdDate": "2022-03-21T21:10:43.708Z",
"documentId": "default-consent",
"message": null,
"name": "DOCUMENT_SIGNED",
"packageId": "WgcYHI-QrY5RJohknIdSnnp5hYc=",
"sessionUser": "38fd527d-d8b1-4946-bb83-7ec5ce159fca"
}
we only received the consent form event, but not the signature.
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When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button. |
5 | 2 years 1 month ago | 65 |  |