Issue with adding multiple signatures for a single signer

Posts: 7

Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 11:21am

Hi, I am using document extraction with field to identify the signature position for a signer. If i have a pdf with 3 signatures with field names ExecutedBy_p{counter}, only the last signature is coming in place. Rest all are showing on the top of the document. If i have two signatures added for a signer signatures.add(SignatureBuilder.signatureFor(signer.getEmailAddress()).withName("ExecutedBy_p1").withPositionExtracted().build()); .. .. signatures.add(SignatureBuilder.signatureFor(signer.getEmailAddress()).withName("ExecutedBy_p7").withPositionExtracted().build()); signature with ExecutedBy_p7 is placed right, rest all are showing on top of document Am i doing something wrong?

July 10 Created

January 21 Last Updated

4 years ago Last Reply

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Posts: 3775

Duo_Liang

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 11:47am

Hi Mouli, Which SDK function are you invoking? Because I saw you added Signature objects to a list. If I added the signatures when package creation like below, all signatures can be recognized:

		EslClient eslClient = new EslClient(API_KEY, API_URL);

		DocumentPackage pkg1 = PackageBuilder.newPackageNamed("Example Package " + System.currentTimeMillis())
				.withSigner(SignerBuilder.newSignerWithEmail("[email protected]")
						.withFirstName("John")
						.withLastName("Smith"))
				.withDocument(DocumentBuilder.newDocumentWithName("document 1")
						.fromFile("your_file_path")
						.withSignature(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p1").withPositionExtracted())
						.withSignature(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p2").withPositionExtracted())
						.withSignature(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p3").withPositionExtracted())
						.withSignature(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p4").withPositionExtracted())
						.enableExtraction()
						)
				.build();

		PackageId createPackageOneStep = eslClient.createPackage(pkg1);
		System.out.println(createPackageOneStep);

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer

Posts: 7

mouli

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 12:02pm

Hi Duo, I am using something like the code attached below

Attachments

Capture-31.png49.83 KB

Posts: 3775

Duo_Liang

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 12:16pm

Hi Mouli, I broke the above code down into pieces:

	public static void main(String[] args) {
		final String API_KEY = "your_api_key";
		final String API_URL = "https://sandbox.esignlive.com/api";

		EslClient eslClient = new EslClient(API_KEY, API_URL);

		 PackageBuilder packageBuilder = PackageBuilder.newPackageNamed("Example Package " + System.currentTimeMillis())
				.withSigner(SignerBuilder.newSignerWithEmail("[email protected]").withFirstName("John")
						.withLastName("Smith")
						);
		
		Document document = DocumentBuilder.newDocumentWithName("document 1")
		.fromFile("your_file_path")
		.enableExtraction()
		.build();
		
		List signatureList = new ArrayList();
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p1")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p2")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p3")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p4")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p5")
				.withPositionExtracted().build());
		
		document.addSignatures(signatureList);
		packageBuilder.withDocument(document);

		PackageId createPackageOneStep = eslClient.createPackage(packageBuilder.build());
		System.out.println(createPackageOneStep);

	}

Please kindly have a quick try and see whether this is what you expected. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer

Attachments

New_Blank_Document-8.pdf5.02 KB

Posts: 7

mouli

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 01:12pm

Hi, I executed this code on machine. I am getting the document for sign. But it does not add signatures at all. I can share the pdf i have with you. Do you have an email address i can send it to?

Posts: 3775

Duo_Liang

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 01:16pm

yes, please send the PDF to [email protected] so that I can test based on your PDF. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer

Posts: 7

mouli

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 01:25pm

Sent you the pdf. i am not able to post the rest of my reply. So i am attaching as an image below. Please review

Attachments

Capture-32.png25.3 KB

Posts: 7

mouli

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 01:32pm

public static void main(String[] args) {
		final String API_KEY = "your_api_key";
		final String API_URL = "https://sandbox.esignlive.com/api";

		EslClient eslClient = new EslClient(API_KEY, API_URL);

		 PackageBuilder packageBuilder = PackageBuilder.newPackageNamed("Example Package " + System.currentTimeMillis())
				.withSigner(SignerBuilder.newSignerWithEmail("[email protected]").withFirstName("John")
						.withLastName("Smith")
						);
		
		Document document = DocumentBuilder.newDocumentWithName("document 1")
		.fromFile("your_file_path")
		.enableExtraction()
		.build();
		
		List signatureList = new ArrayList();
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p1")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p2")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p3")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p4")
				.withPositionExtracted().build());
		signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p5")
				.withPositionExtracted().build());
                signatureList.add(SignatureBuilder.signatureFor("[email protected]").withName("ExecutedBy_p7")
				.withPositionExtracted().build());
		
		document.addSignatures(signatureList);
		packageBuilder.withDocument(document);

		PackageId createPackageOneStep = eslClient.createPackage(packageBuilder.build());
		System.out.println(createPackageOneStep);

	}

If you execute this, you will see one signature field at the end

Posts: 3775

Duo_Liang

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 01:51pm

Hi Mouli, I see what you meant. A quick workaround is, to replace the signature form type with the normal text form type, I've sent the changed PDF to your email. Tomorrow, I will create a support ticket on your behalf to have further investigation into the PDF you provided. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer

Posts: 7

mouli

Reply to: Issue with adding multiple signatures for a single signer

Wednesday, July 10, 2019 at 01:55pm

Hi Duo, Thank you. correct if i understood it wrong. You are suggesting to change the pdf field type from signature to text? or are u suggesting to use text anchor tags? I have not received the pdf file. Thanks Mouli

Posts: 3775

Duo_Liang

Reply to: Issue with adding multiple signatures for a single signer

Thursday, July 11, 2019 at 07:08am

Hi Mouli, After some more test, I just found out that neither the signature forms nor text forms in your PDF can be extracted by OneSpan Sign system, so the suggestion I made above may not be applicable in your case, my apologies for that. May I know which PDF generator you are using and probably some code snippet generating PDF forms? At the same time, I've made a support ticket on your behalf and let's see what we can find from further investigation. Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer

Posts: 7

mouli

Reply to: Issue with adding multiple signatures for a single signer

Thursday, July 11, 2019 at 07:11am

It was developed a long way back. I know that is being generated using iText. As for the code snippet, i cannot share it with you as i myself dont have much knowledge in it. It would take time.

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