Duo_Liang's account

Hi hsamson, Time zone customization has been introduced since version 11.21. Go check this blog “OneSpan Sign Release 11.21: Time Zone Support” for more information on this feature! Hope this could help! Duo

Hi jerrade, I think the feature you are using is Document Extraction(guidance), correct? For the first glance, I can't find anything incorrect with your code, so can you share your pdf and full piece of code(please remove sensitive information) here or send to [email protected] so that I can have a closer look at that? Duo

Hi bilal, Thanks for making the post! Our support team has been aware of this connection issue. They will reply to your ticket as long as there's any updates. Duo

Hi formpotato, If you are receiving a "There's a role without signer" error, it could probably because in original package, let's say you have two roles acting as a placeholder for template use. And when you want to create a new package from this template, you only assign one role or mismatched the Role ID so that OneSpan Sign could only detect one role matched. To explain the Role and Signer better, you can kindly check my latest blog. Then you will have a better understanding about the relationship between Role and Signature Approval. Hope this could help you!

Hi formpotato, And talking about the differences between WithId(),WithRoleId()and WithCustomId(), the attachment shows you a snippet of code and the corresponding JSON it represents (It may not necessary to be one to one mapping but it gives you the idea). In the attachment, you will see once you set with the WithCustomId(), the Role ID and Signer ID would be set to be the same and since you are using Template Feature, OneSpan Sign already know your document approvals and which signature approval you want to bind with the Role ID, that's why you would also see this Role ID under the "Approval" block in the JSON. Last two functions are straightforward, WithId() assigns the document ID and WithRoleId() only assigns the Role ID. Hope this could help you! Duo