One span error from angular api call

Hi pradeepk,

 

Thanks for your post!

Do you already have a support ticket ([email protected]) for this issue? Your screenshot seems broken (you can add it as an attachment), and regardless of that, can you fetch the outbound JSON along with the clone call for support team to reproduce the issue?

 

Duo

Hi Duo,

 

This is the support ticket number received.

Dear customer,

Thank you for reaching out to OneSpan support. Your OneSpan support request has been accepted via the automated processes in the OneSpan Global Support System. A OneSpan Support representative will be in touch shortly.

As a reminder, your case details are as follows:  

Case number: CS0147688
Subject: URGENT: Onespan error support
Opened by: Guest

 

If you are a registered portal user*, you can navigate to the case via the link below:

Take me to the case

 

or reply to this e-mail for all subsequent exchanges related to this case.
Thank you for contacting us.

*To register with the customer support poral, contact [email protected]

SINCERELY,

The OneSpan Support team
Email Address: [email protected]

 

 

The error message received from onespan below.

We have received the error message from onespan:

"400 - {"code":400,"messageKey":"error.validation.package.incompatibleApprovalsOnTheSameRole","message":"The same role cannot have assigned approvals with signatures and without signatures in the same document."}"

 

error msg returned from onspan while creating agreement - "400 - {"code":400,"messageKey":"error.validation.package.incompatibleApprovalsOnTheSameRole","message":"The same role can not have assigned approvals with signatures and without signatures in the same document."}"