Hi PeteyCruiser,
Welcome to OneSpan Sign! If you meant that shared templates are not shown in other member's web portal, it's an expected behavior.
Instead, the shared templates appear at the "Use Template" drop-down list as the attachment shows, and it also indicates the owner of the template.
The reason for this is, only template owner can see it in the Template Tab so that only him/her can modify the template, while all other members can apply the designed templates when package creation.
Hope this could help!
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
Thanks for your post! You may want to give the "Template & Layout Copy Tool - Java version" an attempt which is an integrated tool and is able to copy templates and layouts within or across accounts. You can also refer to my blog for more detailed information.
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
Reply to: Shared template
Tuesday, March 26, 2019 at 08:50amDuo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Shared template
Tuesday, July 20, 2021 at 03:22pmremoved question as I was able to figure it out!
and I just saw your reply - thank you kindly!
Reply to: Shared template
Tuesday, July 20, 2021 at 03:28pmHi aerim,
Thanks for your post! You may want to give the "Template & Layout Copy Tool - Java version" an attempt which is an integrated tool and is able to copy templates and layouts within or across accounts. You can also refer to my blog for more detailed information.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer