Zooming on mobile make the capture signature area too big.

Hi Nutchaya,

Thanks for your post and the detailed explanations! I can reproduce the same that with either an Android or iPhone device, when I zoomed in the page and clicked the capture signature, the capture panel also get zoomed in instead of displaying full screen. If you haven't reported this to support team, I'd like to create a support ticket on your behalf and have the issue escalated to R&D team for further investigation.

Duo

Hi Duo,

I didn't report the issue to the support team. Please feel free to create one on my behalf.

Thank you very much.

Nutchaya
 

Hi Nutchaya,

I got a feedback from our R&D team that it's suggested to keep the iFrame in fullview at all times by using below viewport meta tag:

  <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" >
 

By doing so, you are not allowing your user to scale the page, and they have to use built-in zoom capability provided by New Signer Experience instead. (Tap on the ellipsis button on top right, choose zoom in or out)

When you pinch and zoom, or enter a field on iOS and it zooms, the iFrame edges are out of bound, which affects the capture signature area as well.

Duo