Posts: 3 hgianviti Deleting Draft Friday, June 26, 2020 at 01:00pm 0 votes How can I delete a draft? June 26 Created June 26 Last Updated 3 years ago Last Reply 5 Replies 84 Views 2 Users 0 Likes 0 Links Posts: 3775 Duo_Liang Reply to: Deleting Draft Friday, June 26, 2020 at 03:05pm 0 votes Hi Helene, The easiest way is to operate through the sender portal, where you can -select "Transaction" at the top navigation bar -switch to "Draft" folder -select/multiselect the draft transaction of interest -hit the trash button will move the transactions to the trash folder (Optional) -switch to trash folder -multiselect and permanently delete them Duo Duo Liang OneSpan Evangelism and Partner Integrations Developer Log in or register to post comments Posts: 3 hgianviti Reply to: Deleting Draft Monday, June 29, 2020 at 07:28am 0 votes I have a Sand box account. When selecting the item in the drafts tab, I am unable to view a delete or a trash button: Log in or register to post comments Posts: 3775 Duo_Liang Reply to: Deleting Draft Monday, June 29, 2020 at 09:29am 0 votes Hi Helene, Unfortunately the screenshot above was broken, so I can't see exactly what you meant. If you are in new sender UI: the same look and feel as below: There should always be a trash button even if no transaction was selected. So assuming there's a bug in your portal, (1)Does the issue consistent if you switched to another browser? (2)Is there a trash button at other folder tabs? (3)When you hit the Ellipses button, is there a trash option? (4)When you navigate into each transaction page, can you find the trash button around the package detail section? Duo Duo Liang OneSpan Evangelism and Partner Integrations Developer Log in or register to post comments Posts: 3 hgianviti Reply to: Deleting Draft Monday, June 29, 2020 at 09:41am 0 votes Looks like there is a bug on my portal as I do not see the trash can in the UI Log in or register to post comments Posts: 3775 Duo_Liang Reply to: Deleting Draft Monday, June 29, 2020 at 03:23pm 0 votes Hi Helene, If that's the case, kindly create a ticket with our support team([email protected]) with your account information and a screenshot of the issue. Duo Duo Liang OneSpan Evangelism and Partner Integrations Developer Log in or register to post comments
Posts: 3775 Duo_Liang Reply to: Deleting Draft Friday, June 26, 2020 at 03:05pm 0 votes Hi Helene, The easiest way is to operate through the sender portal, where you can -select "Transaction" at the top navigation bar -switch to "Draft" folder -select/multiselect the draft transaction of interest -hit the trash button will move the transactions to the trash folder (Optional) -switch to trash folder -multiselect and permanently delete them Duo Duo Liang OneSpan Evangelism and Partner Integrations Developer Log in or register to post comments
Posts: 3 hgianviti Reply to: Deleting Draft Monday, June 29, 2020 at 07:28am 0 votes I have a Sand box account. When selecting the item in the drafts tab, I am unable to view a delete or a trash button: Log in or register to post comments
Posts: 3775 Duo_Liang Reply to: Deleting Draft Monday, June 29, 2020 at 09:29am 0 votes Hi Helene, Unfortunately the screenshot above was broken, so I can't see exactly what you meant. If you are in new sender UI: the same look and feel as below: There should always be a trash button even if no transaction was selected. So assuming there's a bug in your portal, (1)Does the issue consistent if you switched to another browser? (2)Is there a trash button at other folder tabs? (3)When you hit the Ellipses button, is there a trash option? (4)When you navigate into each transaction page, can you find the trash button around the package detail section? Duo Duo Liang OneSpan Evangelism and Partner Integrations Developer Log in or register to post comments
Posts: 3 hgianviti Reply to: Deleting Draft Monday, June 29, 2020 at 09:41am 0 votes Looks like there is a bug on my portal as I do not see the trash can in the UI Log in or register to post comments
Posts: 3775 Duo_Liang Reply to: Deleting Draft Monday, June 29, 2020 at 03:23pm 0 votes Hi Helene, If that's the case, kindly create a ticket with our support team([email protected]) with your account information and a screenshot of the issue. Duo Duo Liang OneSpan Evangelism and Partner Integrations Developer Log in or register to post comments
Reply to: Deleting Draft
Friday, June 26, 2020 at 03:05pmHi Helene,
The easiest way is to operate through the sender portal, where you can
-select "Transaction" at the top navigation bar
-switch to "Draft" folder
-select/multiselect the draft transaction of interest
-hit the trash button will move the transactions to the trash folder
(Optional)
-switch to trash folder
-multiselect and permanently delete them
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Deleting Draft
Monday, June 29, 2020 at 07:28amI have a Sand box account. When selecting the item in the drafts tab, I am unable to view a delete or a trash button:
Reply to: Deleting Draft
Monday, June 29, 2020 at 09:29amHi Helene,
Unfortunately the screenshot above was broken, so I can't see exactly what you meant. If you are in new sender UI: the same look and feel as below:
There should always be a trash button even if no transaction was selected. So assuming there's a bug in your portal,
(1)Does the issue consistent if you switched to another browser?
(2)Is there a trash button at other folder tabs?
(3)When you hit the Ellipses button, is there a trash option?
(4)When you navigate into each transaction page, can you find the trash button around the package detail section?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Deleting Draft
Monday, June 29, 2020 at 09:41amLooks like there is a bug on my portal as I do not see the trash can in the UI
Reply to: Deleting Draft
Monday, June 29, 2020 at 03:23pmHi Helene,
If that's the case, kindly create a ticket with our support team([email protected]) with your account information and a screenshot of the issue.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer