Topic Replies Freshness Views Users
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Is there a way to change the browser's page title during the signing session?  Ours still says OneSpan.  We have been successful at making other signing ceremony customizations as part of our integration efforts.

We…

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Is it possible to pass a pre-filled PDF into or with the usage of a template? That way we can use the template for signature placement but use our filling services to fill the rest of the data.

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I updated from 11.33 using the downloaded SDK, but found the NuGet for 11.35 today, but am having issues resolving the ESLClient class from the NuGet install.     I tried a using for each namespace in OneSpanSign…

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We have a customer that will have their signers access the signing page after they have already been authenticated in out customers personal system. They want to know if there is any way to get a signing URL that will not have to go…
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Hi,

 

When OneSpan releases a new version on their production environment, will there will always a corresponding SDK version update as well? How are the OneSpan environment and SDK updates timed?

Can…

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We have a template (in sandbox, id "M9fYtj_6L0MKQSYfQ3vAahQn6E8="). I've followed the documentation to attach signers.

We have 3 roles: Insured, SalesAgent, BankAccountOwner.

In my code, I'm calling package…

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We have a client that requests a lot of changes to their PDFs, so we've decided to move from pixel-perfect C# signature placements (hand coded), to templates.

The biggest problem I have right now is, in the template there is…

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Hi, I receive an error when the document name ends with "pdf". For example "Testpdf.pdf". My workaround is to add another character to the document name ("Testpdfx.pdf"). Perhaps something to attend to in a future release. regards,…
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Hello,

I would like to find out how I can download document generated by a sender in the sub account when only API key I have is the owner's from the top most level. If anyone has an example in c# code, that would be great.

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I have a few questions in regards to text fields on documents in the signing ceremony:

Can we make the text fields on documents Required or Optional?

Can we specify which signers we want to have Required or…

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In a previous thread called "General Question on eSign and PDF forms" I recently wrote a reply:

A Form can have some interactive capabilities but only through the Field Validator<…

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Hello Support,

We are using .NET sdk for designer view. 
but, when user implementing designing view, every time he has to place signature on document and send e-sign email.

so, my question is that do you…

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Is it possible to Save the signature to database.? My requirement is that in one of the webpage(MVC C#) i need to sign and save the signature to database.

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I have a form which I'm using document extraction to pull in fields from, and some of the pieces need to be entered at the signing ceremony.   Is it possible to mask some of those fields as they are considered PPI?  I'll…

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Hello Duo,

 

I am getting this error while using the latest chrome beta.

Refused to display 'https://sandbox.e-signlive.ca/login?destination=%2Fpackages%2Fj1oMqRKTUWPAUkJJyQjFsHigA-0%253D%2Fsign' …

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Using the code below I only get 1 package back, but I can tell I should be getting multiple packages with multiple senders based on the date range.  Can someone please tell me what I'm doing wrong?  I don't see it?  Thx…

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I'm not sure what else to do - it doesn't give any more information other than "documentExtractError" ValidationError.

Any suggestions?

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Hello Support Team,

We are using designer view for e-signing the documents. 
here, we passing multiple signers for document(s).

We found one issue here is that, if we pass 4 signers for 1 document at that…

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As the title asks:   I'm working on an in-person signing flow where all signers will be on the same device, and am embedding the signing ceremony in an iFrame.  For aesthetics and ease of control, I want to get rid of the…

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Note: I saw this forum post but it wasn't really giving an answer so I am starting a new one to…

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OneSpan recently implemented "Signers can now: (1) upload one or more supporting documents to a transaction before the transaction is completed; (2) upload multiple documents in a single attachment.".

How do I turn…

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Hello Support Team,

I am using .Net SDK for esign designer view. 

Currently, I am using PDF files for esigning that is working as expected.

but, I want to know that how many documents types (other than…

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For over a year I have been creating packages using a JSON string as the package name (something like "{ApplicationId: 1033}").  I do this because the package name comes through in the event callback notification, and I can easily…

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Hi,

 

I am working on a scenario where I need to send a package for eSign on behalf of a sender from an "account" different from that of the Sender.

Each package could have different sender or I…

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Hello Support,

as per requirement in my project, I have to pass multiple documents(2-3) in same package for multiple e-signing.

and after e-singing of all the parties, I have to separate out these multiple documents…