Salesforce OneSpan Errors
Friday, August 25, 2023 at 04:54amWe're receiving some errors in OneSpan when we're running our batch class in Salesforce. The vast majority of records are processed but we're left with a few K that do not run and we receive the errors in the debug logs shown below.
When going through the forum, I noticed a few people have server logs that show a more in-depth error message but I'm guessing since this is being run for Salesforce we cannot access those.
Is there a way to dive deeper into these errors to try and understand where exactly this is failing?
Reply to: Salesforce OneSpan Errors
Friday, August 25, 2023 at 08:39amHi Cameron,
Thanks for your post! Your screenshot seems broken, could you upload it as an attachment, or paste it in plain text?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Salesforce OneSpan Errors
Friday, August 25, 2023 at 08:40amHey Duo,
This was the text from my screenshot:
Reply to: Salesforce OneSpan Errors
Friday, August 25, 2023 at 08:52amHi Cameron,
Okay, so this is for transaction creation.
-You mentioned that you are running batch class, is it your custom Apex class (with OSS Apex sdk)? Or it has something to do with OneSpan Sign Salesforce connector?
-Were you monitoring with the developer console? Can you find more detailed info like outbound JSON by choosing File > Open Raw Log?
-400 Bad Request error typically caused by wrong request format (multipart/form-data). Something came on top of my head that if you are using Apex sdk, I saw similar issues if you were uploading Word file and if you were using sdk.createDocuments() method.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer