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send a template through Rest api which was already created in sandbox
please help us to know how we can send the template which was created in sandbox through Rest api
access a document which created in sandbox
can we able to create the template in sandbox UI and send the created template through Rest Api.
Enforcing capture signature
Hi, Is there an option to enforce the signature capture in the package and the signature level? Thanks
Creating callback event for Mobile device signature request email
Here is the situation : We integrated OneSpan eSign into our Saas. As we wanted it completely withelabeled, we integrated the designer into an iFrame and we use the callback events listed here: https://docs.esignlive.com/content/c…
Upload editable PDF for eSign
Hi, Can we upload editable PDF for eSign? I am currently getting an error when doing so? Or is there an option to auto flatten in OneSpan? Thanks. Srini.
Date Capture Format?
Guys - Is there a way to format the date capture to only be a date and not a date/time? I know we can do this with labels as we are currently doing it but was hoping we could format that date capture.
Adding an signer after package is created
Hi, Can we add an signer after the package is created and the document uploaded? We are looking at a use case where there are multiple signers and we want them added as required when they are ready to sign the document. I am looking to…
Capture Signatures Issue
Hello, We are using capture signatures but something strange is happening. We have two accounts, one is used for development and one is for the customer, the account used for development has no problem, the signature is captured submitted…
Server status query
Is there a way to query server status to tell when a server goes down? We just got hit with an emergency maintenance on the Production server but didn't get any notification what so ever. Is there a way to resolve this issue for any future…
Adding a reviewer through the REST API
Hello, I have searched to find answers to this but can't seem to find them. I have seen forum posts showing how you can add a reviewer to a package using the Web (UI) however I can't seem to find the documentation on how to accomplish…
Disable "Thank you" pop-up after eSign
How do I disable "Thank you" after eSign completion dialog box?
eSign "on-behalf"
Hi, I have a scenario where a owner or a "power of attorney" can eSign the document. Currently, I have the JSON for teh rEST API to create the package where one signer can sign. Can I create the JSON where either of the roles can eSing,…
To Enable Accept only feature via JSON
Hi, I want to enable the 'Accept Only' feature for the 1st signer. But I am unable to find the JSON object for the same. Kindly assist.
Bulk add/remove roles using the REST API
I'm trying to update all the roles such as adding and removing a few of them with one API call. I tried: 
PUT /api/packages/{packageId}/roles
... but I get "500 Internal Server Error". I also tried to simply update the package…
There is no Notary with a signature assigned to this package.
Hello, I've created a notarized transaction, when I want to send the transaction (with REST API) i get this error : Code :400 message : "There is no Notary with a signature assigned to this package." messageKey : "error.validation…
This signature is not assigned to you for signing, Access Denied
I have a Logic App that I am using to bulk sign documents in One Span using the Rest API. I am following the guidelines from this link https://developer.esignlive.com/guides/feature-guides/bulk-sign-for-a-signer/ Everything works great…
Cannot Edit or Delete Error
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why. When I try to edit the package…
Remove Notary visibility on Smart Note
Guys, I've created a package where we create a Smart Note. The Notary is able to see this document even though it isn't in the document visibility for the Notary. Any idea on how to force this to happen?
KBA Signer issue
So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the…
Grouping Checkbox
In our document package, there is a questionnaire. There are two checkbox (Yes, No) after each question. I can put a checkbox there, but how can I make it mandatory, saying the user has to select either Yes or No?
Remove approval from Default Consent
Guys, I am trying to remove an approval from the default-consent document as we do not want a signer to see it. I can remove the document all together but that is not the desired effect we are looking to get. I am using the DELETE API…
Electronic Smart Note
Guys - Can you only create an electronic smart note when there is a notary associated to the package? I'm running a few tests where I send a package with just signers and I am not able to create a smart note. When I send the exact same…
Switch Signer Verification
Guys - I am able to set the Signer Verification to Personal Certification using the /api/packages/packageId/roles/roleId/verification POST api call. If I set the typeId to "personalCertificateSigning" this will allow me to set the signer…
Complex REST Query
I can successfully pull Packages in DRAFT, TRASH, and SENT status, but the Sent Status returns Packages that have been Archived. These Archived Packages represent Packages signed by the Customer but manually signed by the legal department…
package not returned
Hello, Recently when we generated reports, we found out there's one package with updated date in the time range, but not returned by the API "/api/packages?from=&to=&lastUpdatedStartDate=&lastUpdatedEndDate=", why it happened? Does the…